For example, you have to allow the app to see your location just to view how many stamps you have left. They want to track your location for every little thing. I have been using the JPay App for a few months now to communicate with my loved one and I find it very invasive. So we’re mostly going back to phone calls after realizing we’re getting upset with eachother over something out of our control. It’s super annoying not knowing what’s gone through and been seen or not. So I’m just hoping their engineers read this because profit is the name of the game and I’m telling yah, people will buy more if that feature is added. The system will correctly put the messages in the correct order that was intended once they all come in, like in the received inbox, after all 3 messages do come through in that 1-3 day period, you’ll see them in the proper order in the inbox which is good, but it makes it impossible to have a fluent and coherent back and forth conversation.Įach facility from my understanding has their own screening process, so the only way JPAY could at least try to help with this is add a read receipts option. Like if I send 3 messages today, the receiver might get the 2nd one first, the 3rd one second, and the 1st one third. The user sending the message isn’t sure what’s gone through for certain. It has been so frustrating trying to have a back and forth conversation because each message is screened and can take 5 minutes or 3 days. I guarantee you’d see a boost in sales with more stamp purchases if you simply added read receipts as an option for all users in settings. I guess I’ll have to uninstall the app and reinstall it but who wants to have to do that all the time? Fix your app!!ĭesperately need a “read receipts” settings option I can’t even log in right now and I’ve closed the app and opened it again, turned my phone off and back on. It’s convenient if you want to communicate quickly but I would just recommend sending letters through the mail.
They want too much info and all JPay is, is a money making scheme. I’m trying to log in today and the app is crashing and doesn’t remember my log in credentials. I called customer service and they told me my loved one had to put in a work order ticket and that was back in June.
So we were out 10 stamps after I just spent $25. I sent 10 stamps to my loved one and the app deducted the stamps from my balance but never sent them to my loved one. Pictures use 2 stamps, 30 second video chats use 4, and if you attach pictures to a letter- more stamps to send an attachment in the same email and you can’t attach more than one picture per email. However- I’ve spent more money through JPay buying stamps and paying $8 fees to send my loved one $50. I’m grateful to be able to stay in touch with my loved one who is incarcerated.
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